Q: What is turnaround?
A: Turnaround is defined as the time it takes from proof approval (see proofing options below) to the time when the job is ready to ship. Please not that shipping time is not included in the definition of turnaround time.
Q: When will my order be delivered?
A: Actual delivery date depends on the shipping method chosen.
Q: Are weekends and holidays counted toward turnaround?
A: Weekends and holidays are not counted towards turnaround.
Q: Does the time required for photography, design services, and mailing count towards turnaround?
A: Time required for photography, design services, and mailing also does not count towards turnaround.
Q: What happens if there are errors in customer-supplied files?
A: Printresponsibly.com cannot be held responsible for production delays caused by errors in customer-supplied files.
Q: Is the turnaround time guaranteed?
A: Based on the definition shown above, we guarantee that the product will be shipped in the turnaround time that you have requested.
Q: What happens if you exceed the specified turnaround?
A: In the event that we exceed the specified turnaround, we will provide a prorated refund of any rush charges, or we will provide a complimentary rush service on your next order.
Q: I have another question about turnaround, where can I find the answer?
A: Please see our Terms and Conditions for more details.
Q: When does the turnaround schedule begin?
A: For proofs approved after 1:00PM Eastern Standard Time, the turnaround schedule begins on the following business day.
Q: What are Printrespnsibly.com’s proofing methods?
A: Printresponsibly.com offers two proofing methods:
1. Electronic Proofs:
• A proof in PDF format is available for any of our printed products. This is an industry-accepted method for approving correct size, layout, content, and for making non-critical, qualitative decisions about color.
• Once all your job files are uploaded to our website, we will review them and email a PDF proof within 1 business day.
2. Hard Copy Proofs:
• A hard copy proof is intended to closely match press output and is available at an additional cost for projects where color match is more critical.
• Because these proofs are not electronic files, they must be shipped to you for approval and you must ship them back to us before we can put your project on press.
• We print and ship proofs the next business day from receipt of your files.
• On proofs for Catalogs and Magazines over 16 pages, we ship on the 2nd business day.
• Hard copy proofs may be shipped via UPS Next Day Air, or UPS Ground
*Please note that incomplete uploads, or incorrectly prepared files may result in proofing delays.
Q: How do I place an order?
A:
1.) Select the product you wish to purchase
2.) Select product options and turnaround time using the "Instant Quote" tool
price is automatically adjusted based on the options selected
3.) Click continue to proceed
Q: How do I chose my preferred shipping method?
A: 1.) After selecting your product and options you will be taken to the “Shopping
Cart”
2.) Enter your zip code to determine shipping costs and click “Update” button
3.) Chose your desired shipping method
4.) All options may be changed prior to checkout
5.) If you already have a PrintResponsibly.com, please log in. If you don’t
have an account, you will be prompted to register
Q: How do I checkout and review my order?
A: 1.) On the Checkout page, enter your billing address, shipping address and
payment information
2.) Please review your order details to ensure everything is correct
3.) Click the "Purchase" button to complete your order
Q: How do I upload my files?
A: 1.) The next step is to “Upload Your Files”
• Instructions will be given for attaching your artwork. You may need to upload multiple files depending on your order. For example, a two sided business card requires artwork for both the front and back
• If you would like more information about uploading artwork, please click here
Q: Which credit cards does Printresponsibly.com accept?
A: We accept the following credit cards for payment:
• Visa
• MasterCard
• American Express
• Discover
• Paypal
Q: What information is needed to complete my online transaction?
A: The following information is needed to complete your online transaction:
• Credit card type
• Cardholder name, number, expiration date, and security code
• Billing address and phone number as they appear on your credit card statements
The full amount of the order is automatically billed to your credit card at the time your order is placed. An order summary will be sent to your email address.
Q: How do I view the status of my order?
A: Log in to your PrintResponsibly.com account to view the status of your order.
• Just click on the "Log In" link at the top of any page on the site
• You will be prompted to enter your email address and password
• Once you have logged in, click the "My Orders" button at the top of any page to review your orders and jobs
Q: Can I track my order?
A: Yes, Our Order Tracking System allows you to:
• See all previous history
• Track the shipping of an existing order
• Check the status of an order
• Upload files that are necessary to complete an order
• Reorder a previous job
• Change your account information
Q: Which company is used for shipping, where can my order be shipped to, and how long will it take?
A: We use UPS Service for shipping. We can ship anywhere in the continental USA by:
• UPS Ground-
1-5 days on-time delivery on mainland USA based on distance to location
• UPS 3 Day Select-
Guaranteed delivery within three business days to 48 contiguous states
• UPS 2nd Day Air-
Guaranteed delivery by the end of the second business day to all 50 states
• UPS Next Day Air-
Guaranteed on-time delivery by 10:30 AM, 12:00 Noon, or the end of next business day depending on location
*For complete information on these services, you can also visit www.ups.com.
